Returns & Exchanges

At PNG Jewellers, we strive to ensure your complete satisfaction with every exquisite piece. If you are not entirely happy with your purchase, our streamlined return and exchange policy allows for hassle-free processing within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Quality Inspection

  Ensure the jewellery is in its original, unworn condition with all security tags, certificates, and original packaging intact for our verification team.

• 3.
  Secure Pickup

  Once approved, a secure courier partner will be assigned to collect the package from your doorstep at no additional cost to you.

• 4.
  Refund Processing

  After a successful quality check at our facility, your refund or exchange will be processed to the original payment method within 7-10 business days.