Frequently Asked Questions
Discover everything you need to know about your luxury jewelry experience.
How can I be sure of the purity of the gold and diamonds?
All our gold jewelry is BIS Hallmarked, and our diamond pieces are certified by internationally recognized laboratories like IGI, GIA, or SGL, ensuring the highest standards of quality and authenticity.
Do you offer a Buy-Back or Exchange policy?
Yes, we offer a transparent Buy-Back and Exchange policy. You can exchange your PNG jewelry at any of our stores based on the current market rate of gold and the prevailing terms and conditions for stones.
How long does it take for my order to be delivered?
Standard domestic orders are typically processed within 3-5 business days. For customized or made-to-order jewelry, delivery can take between 14 to 21 business days.
Is my shipment insured during transit?
Absolutely. Every purchase made through our online store is fully insured by us until it reaches your doorstep, ensuring a worry-free shopping experience.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, Net Banking, UPI, and EMI facilities on selected bank cards.
Can I track the status of my order?
Yes, once your order is dispatched, you will receive a tracking number via email and SMS to monitor your shipment in real-time.